Privacy Policy Maison Cosmetics

Privacy Policy – Maison Cosmetics

Last updated: November 2025

At Maison Cosmetics, we value your trust. Protecting your privacy and personal data is our highest priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Who We Are

Maison Cosmetics is the controller of your personal data.
Contact: support@maisoncosmetics.com

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via the email address above.

2. What Data We Collect

We collect personal data when you interact with our website or make a purchase. This may include:

  • Identification and Contact Information: name, email address, shipping and billing address, phone number.

  • Order and Payment Data: order details, payment method, and transaction information.

  • Device and Usage Data: IP address, browser type, device type, and how you interact with our website (via cookies and analytics tools).

  • Marketing Preferences: newsletter subscription status and communication preferences.

We do not collect or store full payment details; all transactions are securely processed through our third-party payment providers (e.g., Shopify Payments, PayPal).

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders.

  • To communicate with you about your purchase or inquiries.

  • To manage your account and customer service interactions.

  • To send updates, promotions, and newsletters (only if you’ve opted in).

  • To improve our website, services, and customer experience.

  • To prevent fraud and ensure the security of transactions.

  • To comply with legal obligations (tax, accounting, consumer protection).

Legal bases (EU/UK GDPR):

  • Contract performance (Article 6(1)(b))

  • Legitimate interests (Article 6(1)(f))

  • Legal obligation (Article 6(1)(c))

  • Consent (Article 6(1)(a)) for marketing and tracking, where required

4. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure website functionality, analyze performance, and personalize your experience.

This includes:

  • Essential cookies 

  • Analytics cookies  

  • Advertising cookies 

You can manage or disable cookies at any time through your browser settings.
For EEA/UK visitors, a cookie consent banner appears upon your first visit, allowing you to manage preferences.
U.S. visitors can opt out of targeted advertising via our “Do Not Sell or Share My Personal Information” link.

5. Sharing of Personal Data

We only share your data with trusted third parties necessary to operate our business:

  • Shopify: for website hosting and order processing.

  • Payment processors: such as Shopify Payments or PayPal.

  • Shipping carriers: for order fulfillment and delivery updates.

  • Email and marketing platforms: such as Klaviyo, for sending newsletters (if opted in).

  • Analytics and advertising tools: such as Google Analytics and Meta Ads.

These partners are carefully selected and comply with applicable data protection laws.

6. International Data Transfers

Your information may be transferred outside your country of residence.
Where data is transferred to countries without equivalent data protection laws, we use Standard Contractual Clauses (SCCs) or rely on partners certified under the EU-U.S. Data Privacy Framework (DPF).

By using our services, you acknowledge that your information may be processed in these locations in compliance with applicable privacy laws.

7. Data Retention

We retain your personal data only as long as necessary for the purposes described above or as required by law.
Examples:

  • Order and tax data: up to 7 years (for accounting and legal compliance).

  • Marketing data: until you withdraw your consent or unsubscribe.

  • Website analytics: typically up to 26 months.

After this period, your data will be securely deleted or anonymized.

8. Your Privacy Rights

Depending on where you live, you may have specific rights regarding your personal data.

EEA and UK Residents (GDPR)

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at support@maisoncosmetics.com. We may need to verify your identity before fulfilling your request.

United States Residents (CCPA/CPRA and similar laws)

If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you have the right to:

  • Know what personal data we collect, use, or disclose

  • Request deletion of your data

  • Correct inaccuracies

  • Opt out of the sale or sharing of your personal data (including targeted ads)

  • Not be discriminated against for exercising your rights

To exercise these rights, please email support@maisoncosmetics.com or click Do Not Sell or Share My Personal Information at the bottom of our website.

9. Email Marketing and Communication

When you subscribe to our newsletter, we use your email address to send product news, promotions, and offers.
You can unsubscribe anytime by clicking “Unsubscribe” in our emails or contacting us directly.

For EU/UK users, newsletters are sent only after double opt-in confirmation (consent verification via email).

10. Data Security

We use industry-standard SSL/TLS encryption and secure server environments to protect your data against unauthorized access, alteration, or disclosure.
While we do our best to safeguard your information, no online platform can guarantee 100% security.

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13 (or 16 where required by local law).
We do not knowingly collect personal data from minors. If you believe a child has provided data to us, please contact us to have it deleted immediately.

12. Updates to This Policy

We may occasionally update this Privacy Policy to reflect legal requirements or business changes.
The updated version will always be posted on this page with a new “Last updated” date.

13. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact our privacy team at:
📩 support@maisoncosmetics.com
Maison Cosmetics – Data Protection Team